FAQ
Frequently asked questions
About NexOps
What does NexOps do?
NexOps combines operational consulting, benchmarking and custom technology.
The work covers four areas:
operational benchmarking,
bespoke business software,
private on-premise AI,
business websites.
Each service is designed around a specific business objective, process or operational requirement.
The work covers four areas:
operational benchmarking,
bespoke business software,
private on-premise AI,
business websites.
Each service is designed around a specific business objective, process or operational requirement.
Who does NexOps work with?
NexOps works with growing businesses, established operations and service organisations that need better visibility, more effective processes or technology designed around the way they work.
Typical sectors include warehousing, logistics, manufacturing, healthcare, wellness and business services. Every enquiry is considered individually.
Typical sectors include warehousing, logistics, manufacturing, healthcare, wellness and business services. Every enquiry is considered individually.
Is NexOps a consultancy or a development company?
It is both.
NexOps can analyse an operation, identify the right opportunity and design the solution. Where technology is required, the same operational understanding is carried through into development and implementation.
NexOps can analyse an operation, identify the right opportunity and design the solution. Where technology is required, the same operational understanding is carried through into development and implementation.
Starting a project
How does a project begin?
Every project begins with a conversation about the business, current situation and intended result.
NexOps then determines what information is needed, whether the work requires diagnosis, development or both, and what the most practical starting point should be.
NexOps then determines what information is needed, whether the work requires diagnosis, development or both, and what the most practical starting point should be.
Do I need to know exactly what solution I need?
No.
You may already have a clear requirement, or only know that the current process, system or customer journey needs improvement. NexOps can help define the appropriate scope before development begins.
You may already have a clear requirement, or only know that the current process, system or customer journey needs improvement. NexOps can help define the appropriate scope before development begins.
Can NexOps review an idea before I commit to a full project?
Yes.
An initial engagement can be used to assess the idea, clarify requirements, identify risks and determine whether the proposed solution is practical and commercially justified.
An initial engagement can be used to assess the idea, clarify requirements, identify risks and determine whether the proposed solution is practical and commercially justified.
Do you accept every type of project?
Every project is reviewed individually.
The decision depends on the business objective, required expertise, delivery expectations, available information and whether NexOps can create meaningful value.
The decision depends on the business objective, required expertise, delivery expectations, available information and whether NexOps can create meaningful value.
Can you work with an internal team or another supplier?
Yes.
NexOps can work directly with business owners, operational teams, internal developers, external agencies and specialist suppliers. Responsibilities and access requirements are agreed before work begins.
NexOps can work directly with business owners, operational teams, internal developers, external agencies and specialist suppliers. Responsibilities and access requirements are agreed before work begins.
Scope, timing and cost
How is the project scope defined?
The scope is based on the agreed business result, required functionality, users, integrations, data and delivery requirements.
It is documented before the main build begins and refined where necessary through the prototype and review stages.
It is documented before the main build begins and refined where necessary through the prototype and review stages.
How long does a project take?
Timescales depend on complexity, integrations, availability of information and the speed of client feedback.
A focused website or prototype may take several weeks. A larger operational system or private AI deployment may require several delivery phases. A realistic timeline is provided after the initial requirements have been understood.
A focused website or prototype may take several weeks. A larger operational system or private AI deployment may require several delivery phases. A realistic timeline is provided after the initial requirements have been understood.
Do you provide fixed-price quotations?
Where the scope is sufficiently clear, NexOps can provide a fixed project price.
Projects with uncertain requirements, ongoing discovery or changing operational needs may be divided into defined phases or delivered using an agreed day rate.
Projects with uncertain requirements, ongoing discovery or changing operational needs may be divided into defined phases or delivered using an agreed day rate.
What can change the final cost?
The main factors are:
- project complexity,
- number of users and workflows,
- required integrations,
- data migration,
- content or documentation requirements,
- infrastructure,
- changes requested after scope approval.
Any material change is discussed before additional work begins.
- project complexity,
- number of users and workflows,
- required integrations,
- data migration,
- content or documentation requirements,
- infrastructure,
- changes requested after scope approval.
Any material change is discussed before additional work begins.
Do you require an upfront payment?
Payment terms depend on the size and type of engagement.
Project work is normally divided into agreed stages, with payments linked to milestones. Subscription products follow the billing terms shown on their dedicated pages.
Project work is normally divided into agreed stages, with payments linked to milestones. Subscription products follow the billing terms shown on their dedicated pages.
Delivery and collaboration
How involved does the client need to be?
The client provides access to the right people, information and systems, then reviews key decisions and working versions.
NexOps manages the analysis, design and build, but timely feedback is essential to ensure that the final result reflects the real business requirement.
NexOps manages the analysis, design and build, but timely feedback is essential to ensure that the final result reflects the real business requirement.
Who should be involved from our business?
Usually:
- the project sponsor or owner,
- someone who understands the process,
- representative end users,
- technical or data contacts where integrations are required.
The exact group depends on the project.
- the project sponsor or owner,
- someone who understands the process,
- representative end users,
- technical or data contacts where integrations are required.
The exact group depends on the project.
How are revisions handled?
Feedback is collected at defined review points.
Changes that refine the agreed solution are incorporated during the relevant project stage. Requests that materially change the scope, workflow or functionality are assessed separately before implementation.
Changes that refine the agreed solution are incorporated during the relevant project stage. Requests that materially change the scope, workflow or functionality are assessed separately before implementation.
Can a project be delivered in phases?
Yes.
Larger projects can begin with the most important workflow or minimum viable version, then expand through additional modules, users, locations or integrations.
Larger projects can begin with the most important workflow or minimum viable version, then expand through additional modules, users, locations or integrations.
Do you work remotely or on-site?
Both.
Most design and development work can be completed remotely. On-site work may be recommended where direct observation, operational measurement or closer process understanding is required.
Most design and development work can be completed remotely. On-site work may be recommended where direct observation, operational measurement or closer process understanding is required.
After delivery
What happens after launch or implementation?
The initial post-launch period is used to confirm that the solution is working correctly in the live environment and to resolve agreed implementation issues.
Longer-term support, maintenance and further development can be arranged separately.
Longer-term support, maintenance and further development can be arranged separately.
Can NexOps continue developing the solution later?
Yes.
Projects can be extended as processes, teams, locations or business requirements change. New work is scoped according to the required improvement or functionality.
Projects can be extended as processes, teams, locations or business requirements change. New work is scoped according to the required improvement or functionality.
Do you provide training?
Where required, training can be included for administrators, managers or end users.
The format depends on the system and may include live sessions, written guidance, recorded demonstrations or operational documentation.
The format depends on the system and may include live sessions, written guidance, recorded demonstrations or operational documentation.
What support options are available?
Support can include:
- issue investigation,
- maintenance,
- updates,
- monitoring,
- small improvements,
- new features,
- technical guidance.
The appropriate arrangement depends on the solution and the level of ongoing involvement required.
- issue investigation,
- maintenance,
- updates,
- monitoring,
- small improvements,
- new features,
- technical guidance.
The appropriate arrangement depends on the solution and the level of ongoing involvement required.
Can NexOps take over an existing project?
Potentially.
The existing code, infrastructure, documentation, access and technical condition must be reviewed first. NexOps will then confirm whether the project can be supported, improved or should be rebuilt.
The existing code, infrastructure, documentation, access and technical condition must be reviewed first. NexOps will then confirm whether the project can be supported, improved or should be rebuilt.
Contact
What should I include in my first message?
A brief description of:
- the business,
- the area you want to improve,
- the current process or system,
- the intended result,
- any important timing or technical constraints.
A complete specification is not required.
- the business,
- the area you want to improve,
- the current process or system,
- the intended result,
- any important timing or technical constraints.
A complete specification is not required.
What happens after I contact NexOps?
Your enquiry is reviewed personally. NexOps will respond with any initial questions and propose the most appropriate next step, which may be a conversation, diagnostic review or defined project stage.