Privacy Policy
1. Who we are
This website is operated by NEXOPS CONSULTING LTD (Company No. 17231035, registered in England & Wales), based in Market Weighton, East Yorkshire. Contact: service@nexops.consulting.
2. What we collect
Contact form data: your name, email and message.
Client Portal account data: name, email, organisation details and the project and operational data you enter.
Analytics data: first-party usage statistics — pages viewed, clicks, referrer, approximate location from IP, browser and device type.
Cookies: essential cookies, secure session cookies for the Client Portal, and first-party analytics identifiers.
3. How we use your data
Your data is used solely for responding to enquiries, providing requested services (including operating your Client Portal account and generating reports), and improving our website via anonymised analytics. We do not sell, rent or share your personal data for marketing. Operational data you enter into the Client Portal belongs to you and is never used to train AI models.
4. Legal basis (UK GDPR)
Consent: analytics cookies and marketing communications.
Legitimate interest: understanding traffic, protecting the service, responding to enquiries and improving services.
Contract: where necessary to fulfil service agreements.
5. Data retention
Contact form data: up to 2 years after last contact.
Client Portal account data: for the lifetime of your account; deletable at any time from within the app.
Analytics data (including IP): up to 14 months.
Client project data: duration of engagement plus 6 years (legal requirement).
6. Your rights
Under UK GDPR you may access, rectify, erase, restrict or object to processing, request portability, and withdraw consent. To exercise these rights, contact service@nexops.consulting.
7. Third-party services
Railway — hosting for this website and the Client Portal, including storage of website enquiries.
Google Analytics is loaded only after you accept analytics cookies. It measures visits, pages viewed and selected interactions, including a successful enquiry submission, together with browser/device information and approximate location. Google processes this data for website analytics. We do not send your name, email, phone number or enquiry text to Google Analytics, and do not use advertising trackers or advertising personalisation. Before consent or after declining, no Google Analytics tag or measurement request is sent. You can change your choice using Cookie settings on this site.
8. Data security
We use encrypted connections (HTTPS), hashed passwords, per-account data isolation in the Client Portal, and secure hosting.
9. Changes & complaints
We may update this policy periodically. For privacy enquiries contact service@nexops.consulting. If unsatisfied, you may complain to the Information Commissioner’s Office (ICO) at ico.org.uk.